Not resolved
Customer service
Exchange, Refund and Cancellation Policy

Unfortunately my issue is still not resolved yet. I got more lie from DELL (stands for Deliver Enourmos Lies for Less ).

Dell's customer service promised send me $200 eGift cards when I purchased. On Nov 29, 2016 Dell's representative from India under American nick name Susan Thomas confirmed that $200 cards were sent to me. However, I never got them. It's another lie from DELL.

Here is a copy of her original email that proves my point: Dell Customer Communication Dear Mr. Gofman, Thank you for your email. We apologize for the inconvenience caused to you. As discussed earlier, the gift cards are sent after 20 business days from the date of invoice(11/09/2016).

I see that the two gift cards for $100 each were sent on the 11/18 and 11/17 to your email address: I have got the gift cards resent to you. For your reference I am emailing the link: https://dell.XXXXXXXXXXXXX/ Please ensure to use them within the before the expiration period. Thank you. Regards, Susan Thomas Dell | Advanced Resolution Group Phone +1 800 624 9897, Extn: 72-83898 My work schedule is 9:00 am - 6:00 pm CST Monday to Friday.

Thus, I can't consider my case resolved until I get $200 eGift card I was promised from the beginning. Sincerely, Mr.Gofman

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: I want $200 eGift card as I was promised before I purchased..

I didn't like: Business ethics and cust service, It was a cultural shock and a lot of stress.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like