Not resolved
Customer service
Exchange, Refund and Cancellation Policy

Unfortunately my issue is still not resolved yet. I got more lie from DELL (stands for Deliver Enourmos Lies for Less ).

Dell's customer service promised send me $200 eGift cards when I purchased. On Nov 29, 2016 Dell's representative from India under American nick name Susan Thomas confirmed that $200 cards were sent to me. However, I never got them. It's another lie from DELL.

Here is a copy of her original email that proves my point: Dell Customer Communication Dear Mr. Gofman, Thank you for your email. We apologize for the inconvenience caused to you. As discussed earlier, the gift cards are sent after 20 business days from the date of invoice(11/09/2016).

I see that the two gift cards for $100 each were sent on the 11/18 and 11/17 to your email address: I have got the gift cards resent to you. For your reference I am emailing the link: https://dell.XXXXXXXXXXXXX/ Please ensure to use them within the before the expiration period. Thank you. Regards, Susan Thomas Dell | Advanced Resolution Group Phone +1 800 624 9897, Extn: 72-83898 My work schedule is 9:00 am - 6:00 pm CST Monday to Friday.

Thus, I can't consider my case resolved until I get $200 eGift card I was promised from the beginning. Sincerely, Mr.Gofman

Reviewer is in unhappy mood. kxgofma stated that there is a room for improvement of business ethics and cust service and it was a cultural shock and a lot of stress. Please immediately contact the author of this review to discuss poor customer service of lg 49 tv and associated monetary loss in the amount of $200. Dell needs to "i want $200 egift card as i was promised before i purchased" according to poster's claims.

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