Dell won't honor Black Friday purchase
Looking forward to being a new Dell customer after discovery of a Black Friday deal on the Inspiron 14z for $299, I stayed up late for the sale start time, waded through a bogged down web site, and made the purchase.The chat salesman said the only color left was black.
Email confirmed estimated delivery 11-28-12. A follow up email 3 days later pushed back delivery date to 12-3-12. That's O.K. I'll still get the item in time for my daughter's Christmas gift!
Not! Later the same day I get an email informing me the laptop is unavailable and a subtitution is being made with an "upgrade" to the Inspiron 15. What? The Inspiron 15 is clearly a sub-standard machine compared to the 14z.
The reviews of the Inspiron 15 are horrid. The base price of the 14z is $599. The base price of the 15 is $399. Again I say, "Upgrade?" I agree the screen is larger, but for my daughter's application the thin Ultrabook was necessary.
A call to support led to 35 minutes of wait time. I calmly voiced my concern and dissatisfaction with the swap and was transferred to a customer service line which abruptly cut off at 9pm, leaving me to attempt again the next day. I put forth another effort the next day, asking for someone in a supervisory capacity. It should be noted that I'm obviously speaking with support in another country, which is alright, but it's frustrating because I'm in Texas with Dell!
The explanation that I got was that they ran out of the advertised 14z which had a 2nd generation processor and all they have now are 14z's with 3rd generation processors. Is it just me or does it seem that the true "upgrade" would have been substituting the improved processor? I was given the "option" of the Inspiron 15 or cancel.
Feeling helpless and frustrated, I will inform all my contacts of my experience and I will not even entertain the idea of purchasing a Dell product. That is unfortunate since Dell is going to give me a coupon toward my next purchase.
So they say.Yea, right.
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