I have never had to deal with such horrible customer service in my life. After making a PC purchase (our 3rd PC purchase from Dell) we were told it would get here on our before the shipping date. A week later they email us letting us know it will take at least another additional week. Fine, cancel the order and used this as the time to re-evaluate our order and even upgraded the next PC we ordered. When my husband came home and saw the out of date hardware the sales dept. sold us as the best gaming system he immediately called Dell himself and canceled that order. My husband then said just order the parts and we'll have it built.
We did just that, ordered the parts on their site, confirmed the order to be charged to our Dell card and the balance of $40 to be charged on our credit card. Awesome!! Nope! Get a mail the next day saying our card didn't go through. Called customer service and after giving them our name, customer ID, etc etc they transferred us to someone who could help us, giving them our name, customer ID, they then transferred us... oooh oppps no, they dropped the call. Start over, repeat. Each of these encounters with a new CSR were taxing as most of them could not understand us and we could not understand them. Finally, in tears I reached a supervisor after repeatedly calling them asking for one, get hung up on, call back, repeat. We're talking about 2 weeks on and off dealing with Dell and for HOURS a day. They had charged the entire order to my debit card instead of the Dell acct.
They canceled the hardware order that was charged to our card and re-ordered the items directly from the first order. I go and double check it and sure enough they forgot a graphics card on the reorder, but they didn't forget to charge us shipping on the re-order even though the items we originally ordered came with free shipping. While being transferred to order the 2 monitors to go with our system the call was dropped again. When we finally got back in touch with them after going through the rinse repeat cycle outlined above, we were then charged $30 per monitor extra plus shipping, which I believe was finally argued and agreed that it would be charged as the original order had been charged for the same merchandise.
I have and could continue to go on and on about how horrible it has been to deal with Dell. Instead I will stop here and say, believe me, save yourself the headache, your checkbook, and SPEND elsewhere!
Review about: Dell Shipping Service.
Monetary Loss: $2000.