Not resolved

Ordered received Dell Studio XPS 1640 laptop 5/25/2009.

Found out could not update BIOS

2 chat service sessions, no resolution

onsite service call, replaced system board, same problem. Plus now wireless didn't work

2nd onsite service call, another system board replace, fixed disconnected wireless antenna from first service call, problem still not resolved

They shipped a "new" laptop, turned out to be a refurb. Now, this unit seems to work, but why did I spend full new laptop price for a refurb unit? These usually sell for a discounted price.

Dell Customer Service/Support (in India) is atrocious!

Review about: Dell Laptop.

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I would RTS and dispute the charges on my credit card with the refurb.

As far as updating the BIOS, mulch is right.


to answer your question: Dell. There ya go.

Next time but a decient computer. Not from dell.

OH and BIOS update can be turned off in BIOS. A little setting built in for us admins to keep morons like you from destroying a computer.

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