I purchased an expensive DELL XPS 1730 laptop three years ago. I purposely crammed it full of the latest processor, memory, video card, you name it, as I wanted it to last a bit before transitioning again.
I have always used Cloned computers in both Desktop and Laptops and decided to try DELL as a change up. Based on their advertising on support and such. I didnt purchase an extended warranty as most people will tell you is bogus. Plus I figured if it had a problem it would be in the first year.
I financed the purchase through their own finance spinoff, and was one happy camper the day it arrived. I paid every month and never had an issue. TWO DAYS after the warranty expired, the unit wouldnt power up one morning. After going through the motions, I called support and what a bad dream that was.
First they said the unit was out of warranty and they could not touch it. I asked about what my options were and they said I could send it in with 500.00 to repair. Then they offered upgraded memory and such for a broken machine! I was livid.
Long story short, it still sits here broken, they wont respond with nothing, and I am at odds with their spinoff finance company. They can *** sure get a bill to you though. DO NOT EVER BUY FROM THIS COMPANY EVER. They are worthless, insulated and too big to achieve customer satisfaction.
I also am a consultant and now am spreading the antiDell message to my government and private sector clients.
Worse mistake they could ever make. Beware!
Review about: Dell Desktop Computer.
Monetary Loss: $2500.