Update by user Apr 30, 2012
I had a problem with my AVG Anti Virus program and called customer support.Wouldn\'t you know, it\'s the same people as with Dell.
DO NOT call customer service from the number you get on the Internet (877-928-2439). You will get India who trying to scare people into thinking that they have a virus, and DO NOT let them take control of your computer. They will manipulate you and your computer into thinking that you have a virus through their remote access and then try to sell you a service.
If this happens, simply uninstall AVG, go to Cnet.com (a reputable company) and download the free addition from them.DO NOT BELIEVE THESE PEOPLE IN INDIA.
Original review posted by user Mar 30, 2012
I will never deal with Dell again.I spent $1500 on an XPS and a couple of hundred for AMERICAN customer support and service.
When I call, I get India who tries to sell me additional customer support and service, cannot answer my questions, and refuses to connect me with America. Once you get your computer, you will never hear an American voice again. Corporate doesn't care once they have sold you the product, and they have do many "Corporate Headquater" sddresses that you will never be certain of where you should write.
Outsourcing to India has got to stop if this company wants to survive.The product is costly and you can never get the support you need.
Review about: Dell Customer Care.