Don't waste your time with Dell's Advanced Resolution Group
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New ReviewerThe Dell Company has a poor relationships with its customers in the United States. It seems that they don't care what their employees say to customers.
It appears that they could care less to what has taken placed and don't have a solution to offer. Being silent only makes customers like myself identify there are issues going on with this company who have no intentions anytime soon of making corrections with how they treat or what they say to their customer.
People, Dell is no longer the American Dream to do business with or trust. There are so many more companies willing to treat you with the upmost respect who will appreciate your business.
Swaraj J. in the Advanced Resolution Group never had intensions of resolving the problem of the incorrect information that was received from Rahul Bahuguna in Technical Support about my computer a Inspiron 15 5579 being under warranty.
The computer was over heating and not charging when plugged in. I was left with the impression that a box and label was being sent to me in which I would receive in about 3 days since it was the weekend. I never received it so I placed a call that lasted over a hour being transferred from one department to another asking the same thing over and over. Then I was told that I needed to speak to Rahul Bahuguna the tech who helped me to find out what the problem was.
After speaking to Rahul I was informed by him that my computer was not under warranty and I asked him why I had not received a call informing of this information. I then asked to speak to someone regarding this matter. I was ask what the best time to have someone call me back I said 9 AM PST. I was informed it would be between the hours of 9 till 11AM.
Two
days later by Swaraj J. in the Advanced Resolution Group. called I informed him what had happen the best he could do after I waited days was a 5% discount off a new warranty! My husband receive more with his military discount this was a slap in our face.
The resolution should had been; since we made a mistake let us take care of the issue.
Even after wanting to speak to Swaraj J supervisor my husband was told he could not talk to anyone. I take it that Swaraj J control customers regardless of the problems and has no supervisor he is running the show for Dell!!!!
Reason of review: Damaged or defective.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
Dell Cons: Bad product, Poor customer service for 30 plus year customer.
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Comments
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I dealt with Ben Burroughs, an American, in the Advanced Resolution group. He was worse than the Indians.
Unapologetic, arrogant, and unrelenting attitude. Gave no apology or explanation for the Tech Support sending my repaired computer, first to the wrong address in NY, and then, when I complained, back to Houston Texas.
A very obnoxious person with no customer service skills whatsoever. It is shocking Dell hires someone like him.