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Purchased Aug 2020 and it started "freezing" up and became very slow less than 8 months later. Went through every level of support Dell had to offer over a 10 day period and finally support team said they couldn't fix it and they would refund the $99 I had paid for repair.

But I want a refund for the machine as it is not suitable for sale since they said it could not be fixed due to the technology of the machine. REALLY!

These are the related service orders :SR#105911**** and B1KMB53.

Anadita Mehta worked on this for 5 days with me before giving up (05/10,05/11,05/12 and 05/13 when her supervisor said nothing more could be done.

Spent $530.23. The time and frustration has been tremendous plus $$ I spent with others to look at it over a 3 week period total.

Please tell me you can give me some relief by refunding my purchase price.

Joyce Newell

70 Forest Ridge #3

Monterey, CA 93940


831 649-****

User's recommendation: Don't buy Dell Inspiron laptop. Dell tech support can't support it.

Product or Service Mentioned: Dell Inspiron 3000 Laptop.

Monetary Loss: $530.

Preferred solution: Full refund.

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