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bought this laptop in august 2016 and it has died twice. motherboard and power supply changed twice. just died again, customer service is in India and no speakky the English. took 65 minutes to ask four questions that asked the same thing. mailed it back again and now...
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Company wrote 0 public responses to the review from Mar 20, 2017.
1.4
I liked
  • Promise
I didn't like
  • Product
#1023408
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I just want to let you know that my computer as, of now is working fine. But I have to bring this to your attention. When you file a complaint against Dell they will get the computer back right. Then, later on in the future they will start messing with it again. I have...
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Company wrote 0 private or public responses to the review from Aug 02, 2016.
1.0
I didn't like
  • Messing with my computer
#893041
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I've been working extensively with computers for the last 25 years. First, as an ACAD Drafter, then as a web designer. So I've had a lot of experience with different computer brands. When Dell first came out they were wonderful! Their customer service rocked and their...
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Company wrote 0 private or public responses to the review from Jul 09, 2016.
1.6
I liked
  • Having a laptop
I didn't like
  • Poor laptop design
  • Customer support - rude and ineffective
  • No support after warranty
#879689
Reply to reviews
Sadly I am the owner of a DELL XPS 15 Touch Screen Model 9530 Laptop. This is a top of the line DELL, it retails for around $2000 and it is a steaming pile of dung. I have had this laptop for nearly a year, from July 27th, 2015, and within a month it began to have...
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Company wrote 0 private or public responses to the review from May 18, 2016.
1.9
I didn't like
  • Laptop is rubbish
#850002
Reply to reviews
I purchased a Dell computer/printer combo about one and a half years ago. I have had constant problems, especially with the printer. I have been making the regular required monthly payments since purchase and yet with my monthly payment, the interest is as much or more...
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Company wrote 0 public responses to the review from Jul 20, 2016.
1.5
I didn't like
  • Customer support - rude and ineffective
#885689
Reply to reviews
I have owned a DELL XPS 15 Model 9530 Laptop now for just under a year. It is without question the worst excuse for a laptop computer I have ever had the misfortune to own. It has had an ongoing issue with the video driver crashing, the battery failing to charge, and...
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Company wrote 0 public responses to the review from May 12, 2016.
2.6
I liked
  • Customer service
I didn't like
  • Laptop is rubbish
#846465
Reply to reviews
I purchased an Alienware for gaming and received a $250 gift card. My mother (in her 80's) needed a new desktop and for the gift card and $50, I purchased one for her. After quite a time spent trying to set it up, I could not get it to work. Spent over 20 hours with...
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Company wrote 0 private or public responses to the review from Mar 06, 2016.
junkmaneast
junkmaneast

I had the same experience. The problem is most people forget to check the reviews before they buy. If they do buy one after reading any of these reviews and have problems, the...

1.0
#804325
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I purchased a Dell Inspiron in December of 2013. Within the first 2 weeks, the mother board and CD drive had to be replaced. I also have a battery that won't charge and today the display started failing and going black. This is my 3rd Dell and each one I get is worst...
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Company wrote 0 private or public responses to the review from Nov 25, 2015.
2.2
I didn't like
  • Tech support
  • Customer service
  • Hardware is not reliable laptop falling apart
#740420
Reply to reviews
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DELL XPS DESKTOP and DELL IN GENERAL = GARBAGE

DELL computer once was one of the best brands on the market, now they are absolute rubbish. The hardware is very overpriced yet of an extremely poor quality. It is impossible to get support from anyone in the USA, seems they have sold out to India. The Indian support people are both rude and useless. If you make the mistake of buying a DELL product, you will likely have to sue the company to get any satisfaction. My advice is to not waste your money on any product made by DELL.
Company wrote 0 private or public responses to the review from Dec 18, 2015.
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Warranty
Website
I didn't like
  • Refund policy
  • Product
  • Service
#754130
Reply to reviews
Let me start by saying I have 3 dell laptops and 2 PCs and 4 dell printers. I have purchased more than 10 other Dell products for business and personal use over the years. I recently upgraded my Dell 390 desktop to Windows 10. My Dells 5100 CN Laser printer will not...
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Company wrote 0 public responses to the review from Jan 06, 2016.
2.0
#765178
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