New Reviewer
0 comments
1.0

I purchased a Dell Inspiron 7506 2 n 1 laptop from Best Buy. I like it and it runs great.

However, this complaint is about Dell's customer support. I like Dell's SupportAssist and thought I'd look into extending the service after the warranty ran out. I clicked on the CHAT and asked my question about the cost, and Dell's answer was a toll free number to call. I call.

After struggling thru their automated menus, I finally reached a real person, but was transferred four times (disconnected once), to four different departments. By the 4th time, I was exasperated and tired of answering the same questions (they asked about everything except my hat size and the location of scars), every time I was transferred. The last person I spoke with, told me that they weren't allow to discuss pricing. That's when I finally hung up.

I still don't know what the service upgrade would cost, but I don't care. I believe Dell uses an off-shore company to provide customer support.

My advice is to find a reliable computer service tech business to help you thru whatever problems you may run into after the warranty runs out. Or, buy from a big box company, like Best Buy or Micro Center that has their own service center.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Dell Reviews

  1. 183 reviews
  2. 92 reviews
  3. 41 reviews
  4. 5 reviews
  5. 9 reviews
Dell reviews