State: Massachusetts City: Boston Clear all filters (6 of 715 reviews match)
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I bought 2 bran-new monitors off Amazon from Dell, when one flickered a little and went black, I decided to give them a call. I was promptly received by a call-center in India, who demanded to know my PC Model (which I made myself), when I told them I was calling about...
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bobs2015
bobs2015

I stopped buying anything Dell a few years ago when I ran into their terrible "customer service." It has been HP or Sony from then on. HP has so-so service, but not as bad as ...

3.0
#736530

Dell in Boston, Massachusetts - Terrible service!

I had a problem with my computer on the 6th of October. After more than a month with endless calls to get it fixed, Dell told me that they were sending me a computer compatible with the one I had. Finally I received a bigger, heavier, overall worse computer than what I had originally gotten.I am extremely disappointed with the service Dell has provided... if I had a chance to go back I would definitely not buy a Dell computer again... I really don't understand how a company can have this amount of disregard for it's clients. Don't buy it!
1.0
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#559259
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I bought a Dell Inspiron Laptop N5040 last ear in September.It has started giving me problems since past 2-3 months.It shuts down automatically in the middle of my important work and it happened twice and that too during my exam time.I have called and contacted Dell...
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Anonymous
Problem Solver

I also have an N5040 and just recently bought a $900 laptop because it finally refused to turn on because of all the crashing. My boyfriend went to take the RAM out of it beca...

Anonymous
golfball

My N5040 doing the same thing! the only way to keep it running after booting up, is to constantly hold down the F8 key.I have tied everything to diagnose and repair the proble...

#317282

I own and run a business with 130+ employees where we own loads of Dell equipment. My new laptop stopped working while under warranty. I was told a new motherboard would be shipped and my machine repaired withing 2 days. It's been a not so funny comedy of bad...
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cannon645
cannon645

Scott49 has hit the nail on the head. \"Third World\" is an accurate description of Dell, a once proud and outstanding company now detached completely from their customers. F...

Scott49
Scott49

;) Dell sent a unisys tech out to try and fix my Dell computer after replacing video and mother board computer still did not work. He then tells me i should have bought an Ace...

#230591

Dell Doesn't Deliver on Promises

Dell has ruined my twin granddaughters 10th birthday. Ordered 2 computers on 8/24 with anticipated 9/8 delivery date. One computer arrived on 9/6 and the second is on terminal backorder. Meanwhile they have collected the monies for both! My daughter's entire household are MACs and now I know why. It would be nice if customer care/service understood why they are called that. Perhaps they should rename themselves to Dell Care! Do Not Purchase Dell Computers.
#137394
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Dell in Boston, Massachusetts - XPS 720 - Do They Ever Work??

My new $4200 dell computer does not work. I have spent countless hours with Dell trying to resolve the problems. Each time you call them you speak to a different person who has a different idea. I have reinstalled twice which means i have lost all my data twice, not counting the time when they replaced the hard drive which did nothing. Dell will not replace the sytem under any circumstance it seems nor will they give any timetable for replacing the further hardware.Now they do not return my attempts at contacting them. I paid extra for what i thought was a 2year at-home warrenty which i now is totally flawed.
#121006
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