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The worst product/customer service experience I've had since the front wheel fell off my Fiat.Laptop is 9 months old.

It worked properly for 6. I've spent the remaining 3 months haggling on the phone, continually downloading the same operating program, being told to "be quiet and do what I tell you to do" by a clueless Indian customer "service" agent, doing the same "diagnostics over & over, sending it in for repairs twice only to have it returned in worse condition both times. Just received a "refurbished" replacement which started crackling like a Geiger counter the first time I turned it on.

Does anyone bother to check their work before shipping it?I get the sense that they just try to grind you down until you give up and walk away.

Review about: Dell Inspiron 7000 Laptop.

Review #1006763 is a subjective opinion of a user.

1.6
Value for money
Delivery Service
Website
Warranty
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Ease of Use
Customer service
Style and Design
Advertised vs Delivered
Price Affordability
Usability
PRODUCT OR SERVICE Dell Inspiron 7000 Laptop
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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Anonymous
Round Rock, Texas, United States #1294983

Did you not contact Dell regarding it? After all its a new order right? Does not seem to be a good order experience!

Anonymous
#1285847

Overall Dell is know to have a good customer service by off late things have been changing and a lot of negativity is surrounding their customer service and order experience that they provide

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