This afternoon I finally got a person to ( I hope) cancel an order and placed a new order for a 750 mb hard drive to replace the one that died. I asked the guy for a customer satisfaction survey, didn't get it, and I didn't get an invoice.
Tonight I spent nearly 3 hours on the phone, disconnected twice, before I got through. When I did get through, I told the guy that I was a combat vet with PTSD, and that I had been waiting almost 3 hours and disconnected twice. I asked to speak to an American supervisor, and was denied. I told the guy he was a *** *** and hung up because of HIS *** attitude. I still don't have a survey (this will have to do.), and I still don't know if my order was processed or not. I guess if the hard drive doesn't arrive Monday, I'll know I was *** over again. If Dell contacts me, do it by email.