State: Oregon Product: Dell Inspiron 7000 Laptop Clear all filters (0 of 4 reviews match)

Dell - Horrible Tech Support and Customer SErviceI

In July 2016 I bought a new Dell Desktop Inspiron 7000 with "premium tech support" After my personal computer guy installed the machine for me everything was working. Next day I went to Outlook and got a POP UP that said the program was not supported by the product. I called Dell. I was transferred to India, of course, where I spent 51/2 hours talking to a guy who stripped my computer of all programs, reinstalled them and Outlook still didn't work. Plus, all the work of transferring files and documents from my previous computer was lost. A whole day lost plus another day for my tech guy to re-transfer my files. All the Dell tech had to do is to tell me that I needed to buy Outlook 2016 for $110 and problem solved. He never mentioned this. I lost a whole day of work, 51/2 hours of time on Sunday talking to India and endless frustration. You cannot speak to anyone who speaks English as a first language and all the reps I've talked to about this since the incident are the same. It's very difficult to understand them. They refuse to go "off script". I got a call today saying that the tech who caused me grief was fired but Dell refuses to compensate me anything - even the $219 I paid for "premium support". I will never buy a Dell again and I advise anyone out there not to. HORRIBLE TECH SUPPORT AND CUSTOMER SERVICE
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Dell Inspiron 7000 Laptop