Purchased an Inspiron laptop. Very excited to receive it - except I was not satisfied with the product (not the topic of this post).
I returned the laptop, knowing that I would encounter restocking fee (also not the topic of this post). I am posting to comment on their horrendous customer service I received. My battery on my phone is nearly drained for as long as I've been on the phone with these guys. The language barrier is an issue.
The attitude is an issue. And the overall education of the customer service reps is an issue. Sigh. I have already started the return process on this laptop, but Dell does not have the correct banking information.
I asked them to correct the banking information, and they said that was not possible. "Just call the bank we are sending it to ma'am. They should be able to assist you". unbelievable!!
I actually did call the bank, hoping that since there was no language barrier with them, they would be able to help. It was a desperate attempt on my end to not have to deal with Dell anymore, but unfortunately they were unable to fix Dell's problem of trying to transfer funds to an acct that no longer exists. On the phone with Dell again. Lord help me.
Do not buy a Dell. You will suffer if you ever need any help with it at all.
They suck at customer service. They will not understand what you are saying and spit back out the same mantras "I understand" "I apologize" "Thank you for choosing Dell"
Product or Service Mentioned: Dell Laptop.