Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
0 comments

Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges

2.1
Details
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Charge card for security reasons did not accept a charge and then Dell didn't try to resubmit it
View full review
Author
Review #1528443 is a subjective opinion of poster.
0 comments

Dell Bios Update cost me $150 to fix

I installed 2 Dell updates and my computer got stuck in a restart loop. I had to pay a computer service $150 to undo their update. Thanks a lot Dell.
View full review
Author
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution
Review #1568769 is a subjective opinion of poster.
0 comments
2.3
Details
About 8 years ago I purchased a Dell desktop computer and printer. Everything was going well until late May (2019). I placed an order for ink cartridges. After over a week, they contacted me to tell me the order would be delayed. Then a few days later, it was canceled....
View full review
Author
Pros
  • Helpful customer service agents
Cons
  • Failed to notify customers they were discontinuing printers&ink
Reason of review
Order processing issue
Review #1564460 is a subjective opinion of poster.
0 comments

Dell in Kendall-Palmetto Bay, Florida - ALIEN COMPUTER CAUGHT ON FIRE

2.2
Details
Alien laptop was plugged in, it smoked and caught on fire! Dell says there was liquid spilled on it, the liquid was acid from the battery. Dell is not replacing this expensive computer. I have a small business and have over 12 dell computers and it makes me think they do not stand behind their products. I am out over $2,000 now. It was also sent to Dell 4 weeks after I had it, black screened and a few months later. I also know another person the same thing happened, their Alien caught on fire!
View full review
Author
Location
Kendall-Palmetto Bay, Florida
Cons
  • Deny of faulty laptop
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
replace
Review #1551827 is a subjective opinion of poster.
3 comments
1.6
Details
In Dec. 2018 my Dell computer, under warranty, went haywire. Today, 5/28/2019, I am still without a working computer. Four site visits. two motherboards, three operating systems, remote accesses, ad nauseum parts, 1210 emails and 1524 apologies and unrecoverable...
View full review
Anonymous
#1693239

CASE # 987814475 Tag CB7D1F2 Title should be "6 Months No Computer" junkezer@gmail.com

Author
Review #1544561 is a subjective opinion of poster.
0 comments

Dell - Six months of no computer while fully covered under warranty.

1.6
Details
In December of 2018 my Dell computer went haywire. Not to worry though as it was still covered by their all-inclusive warranty. Four site visits, two motherboards, three new operating systems, ad nauseum emails, remote attempts and 1524 apologies and they still think I should be patient for another site visit. Maybe if they were making progress, but no progress has been made for the entire six months. They view me as a guinea pig who produces teachable moments for their beta test comedic repairs. THIS IS 2019. Today I requested a new computer - eight or nine new apologies and another request to be patient. What the *** have I been for the last six months?
View full review
Author
Review #1544523 is a subjective opinion of poster.
0 comments

Brand new Dell Inspiron 15 3521 touchscreen suddenly tured off for the 2nd time now for no reason

2.6
Details
Sun may 26, 2019 My brand new Dell Inspiron 15 3521 15.6 in touchscreeen Windows 8 intel corei3 laptop Corei3 suddenly tured off for the 2nd time now for no reason at all and when i tryed to press the power button the front power light turned on and blinked for a second then off. My new laptop just suddenly stopped working for no reason.
View full review
Author
Cons
  • Awkward
Reason of review
My brand new Dell Inspiron 15 3521 15.6 in touchscreeen suddenly tured off for the 2nd time now for no reason at all and when i tryed to press the power button the front power light turned on and blinked for a second then off.
Loss
$700
Preferred solution
Let the company propose a solution
Review #1543484 is a subjective opinion of poster.
0 comments
I ordered a dell PowerEdge t440 server on Saturday, the order did not get paid by my banks fraud prevention dept. next day I noticed that and called my bank to let me put the order thru, I was told I would need to resubmit the order which I did and the money was taken...
View full review
Author
Review #1533780 is a subjective opinion of poster.
0 comments

Dell customer service sucks!!!

To long of a story...but Dell customer service sucks big time
View full review
Author
Review #1512879 is a subjective opinion of poster.
0 comments

Dell - Rewards is a scam

If you buy based on expecting rewards from their reward program it will not happen. Worst customer service ever... I am done with Dell.
View full review
Author
Review #1510490 is a subjective opinion of poster.
1 comment
1.0
Details
Never hated a computer within days of purchasing it. Junk. I'll never buy another one. Total garbage
View full review
LongXRayTetra257
#1671148

Which version of windows office do you have? I have officec 365 and it does have a modern look to it, but everything that I did with office 2007 is still there with office 365...

Author
Location
Lititz, Pennsylvania
Cons
  • Product quality and performance
Reason of review
Bad quality
Preferred solution
Full refund
Review #1505087 is a subjective opinion of poster.