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Dell Inspiron Died

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Dell Inspiron Died
I purchased a new Dell Inspiron 24 Model 3452. It never worked correctly. Under heavy use it would hang up and not respond for minutes, sometime up to twenty minutes. It died completely and never responded on Feb3rd, 2021. I opened the back and found the cooling fan was not installed. The fan was not installed during the original manufacturing and the computer was never right and finally died. When I contacted Dell about the problem they said I was welcome to send the computer back for complete repair at my cost. They said it was out of warranty and I would have to pay for the repair and there was NO limit placed on the charge. I could pay more than the original price. And this was THEIR mistake.

User's recommendation: Avoid purchases from Dell, HP has a comparable product and much better.

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Featured
ID
#2414907 Review #2414907 is a subjective opinion of poster.
Product
Dell Inspiron 3452 Laptop
Loss
$435
Preferred solution
Let the company propose a solution
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Dell / Alienware Aurora R11 Computer Fire

Dell / Alienware Aurora R11 Computer Fire
Purchased a new $5,000 Dell/Alienware Aurora R11 in November 2020. After using the computer a few times the power started to turn on/off inadvertently. The power problem then led to flames actually sparking from the motherboard. The flames caused smoke to fill the room and gave off a strong electronic burning smell that filled the entire house. Dell has admitted the fault but does not have the part available. After spending no less than 12 hours of calls and emails I have not made any progress to resolving the problem. I have been transferred between departments dealing with incompetent customer service that does nothing except apologize that they cannot help and transfer the problem to another department. Is there anyone at Dell/Alienware that will take responsibility and solve my problem?
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ID
#2359404 Review #2359404 is a subjective opinion of poster.
Location
George Town, Cayman Islands
New Reviewer

I just want to find out how to buy a charger for my Dell laptop

I called Best Buy where I bought the Dell laptop and they said they they do not have accessories and to call directly to Dell. Seems like theres some difficulty getting through and to find my charger on the website so I can order it and use my computer that I desperately need
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ID
#2890388 Review #2890388 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered

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Worthless computer - throwing it in trash after 62 days

Warranty was only good for 60 days - waited until day 62 to call. Computer was giving a blue screen weekly at first - now it is 10+ times per day - was told too bad after customer service completely wiped the computer back to factory settings - you should throw that one in the trash and buy a new one. Tried the advanced settings, but the computer told me invalid service tag - WASTE OF MONEY!

User's recommendation: DO NOT BUY DELL PRODUCTS.

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ID
#2889478 Review #2889478 is a subjective opinion of poster.
Product
Dell Xps 8900 Desktop Computer
Pros
  • Was easy to spend my money
Cons
  • Didnt get anything of value for that money
Loss
$1000
Preferred solution
Apology

Mouse I ordered is not working

Weeks on phone trying to get a new wireless mouse since the one I was sent doesnt work. Will never order another product fromDell. Can not speak to an American. Thank goodness I have no problem with the PC so far. Worst customer service ever.

User's recommendation: Buy your product at local storr.

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ID
#2855470 Review #2855470 is a subjective opinion of poster.
Loss
$18
Preferred solution
Full refund
New Reviewer

Order status

I need to speak with someone please. I need to know if my order was processed # 200831****965 VISA said order will go through.
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ID
#2854674 Review #2854674 is a subjective opinion of poster.
Preferred solution
Process my order
New Reviewer

Need to restart my Dell laptop

I dropped my computer, now it has no proper reception ,I live in Iloilo Philippines is there anybody here that can fix it, thanks for your letter
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1 comment
#2059761

My computer turns on but there is no proper reception

ID
#2853447 Review #2853447 is a subjective opinion of poster.
Location
Cagayan De Oro, Northern Mindanao

Order#200830****441

The nightmare I have been through to simply find out why my order was canceled has been unbelievable. I still dont have a satisfactory answer regarding the cancelation of my order. I was transferred 6 times and disconnected 3. My credit card company says the order from dell was approved and the cancelation came from Dell. The whole experience makes me want to buy another Lenovo computer and reminds me why I stopped purchasing Dell 10 years ago.
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ID
#2849749 Review #2849749 is a subjective opinion of poster.
Location
Lubbock, Texas

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Failure to Fix or Replace my Laptop

Brand new laptop never ran more that 4 days. Sent it in 4 times for repair but not fixed. They have replaced the mother board, power supply, processor, and reinstalled the OS and drivers. Get it back and 3-4 days it will not power on. They refuse to replace it.

User's recommendation: Do your shopping and read reviews of the Dell device you are wanting to purchase.

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ID
#2849564 Review #2849564 is a subjective opinion of poster.
Pros
  • Silver color case
Loss
$870
Preferred solution
Replace my laptop or refund my money.

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Returns

I would like to return my Chromebook 3100 2-in-1, it's too complicated and no users manual or operating instructions. I plan to order a laptop a
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ID
#2840564 Review #2840564 is a subjective opinion of poster.
Preferred solution
Full refund

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Paid / Laptop not shipped

I placed an order on July 14, 2021. It is now September 1, 2021 and the laptop hasnt even been built yet. They think its acceptable to offer $150 compensation. They have newer laptops and specifications available, for shipment immediately. They are refusing to do anything about it. DELL is a lousy dishonest company hiding behind the excuse of the pandemic. They deserve to be sued for these illegal practices.
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ID
#2831503 Review #2831503 is a subjective opinion of poster.
Loss
$3000
Preferred solution
Deliver product or service ordered
New Reviewer

My laptop screen goes off suddenly while working.

The screen turns black suddenly while working, without any warning. I have to force shut off - on several times. But, at times it takes several hours for the screen to be visible. For example, today the screen went off around 5.00 AM; I have tried to restart twice but still waiting. This has happened several times in last three years. Otherwise the laptop is excellent.

User's recommendation: I was late in lodging my complaint. The user should approach customer support at the earliest.

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ID
#2814784 Review #2814784 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Horrible repair service Inspiron Laptop

I had to send my laptop back 4 times and returning with the original problem. Laptop will not turn back on after timing out. Technicians have no true knowledge how to repair.. Change motherboard and sent back and problem became worse. Sent back again fix motherboard problem and 1 week later original problem returns will notdo n returns will

User's recommendation: Do not buy an Inspiron laptop.

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ID
#2808950 Review #2808950 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Poor product with poor service
  • Worst contact system
Preferred solution
Let the company propose a solution
New Reviewer
This is pathetic and highly disappointing my laptop was in working condition and was checked in prior with the executive who visited and now i am not able to switch on my laptop we took support from dell firstly when the problem was not of so many parts still we were...
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ID
#2804539 Review #2804539 is a subjective opinion of poster.
Loss
$5175
Preferred solution
Let the company propose a solution

Exceptionally poor service

I was promised a call from Dell Tech Support to guide me through Windows reinstall and data retrieval. That was several days ago. When I call for help I keep getting transferred from one department to another - none is equipped to help. They are well trained to say "sorry for the inconvenience". Of course that is of no help

User's recommendation: take your broken computer to a local repair service.

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ID
#2803096 Review #2803096 is a subjective opinion of poster.
Location
Kansas City, Missouri

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Never received my Dell card and were charged the first month and they keep wanting to charge me. I gave them my name and number of purchase and said they have no record. Klara won't help either .

I ordered 100 in dell cards in dec2020 as gifts. I never received them. I asked for my money back but was told karma couldn't help to contact dell. They will not give me my money back and told me to contact Dell which I've done numerous times. They say I'm not in their records and Klara won't help either . THEY stopped payments for the time being, but it shows I owe another 75 dollars . I want it removed and the money returnedb. I never received a phone call back in over b;ea year . They just have a bunch of nonsense with questions and answers that don't pertain to anything I ne 541315**** Angela Borelli

User's recommendation: Don't use dell.

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ID
#2793554 Review #2793554 is a subjective opinion of poster.
Cons
  • Thieves
  • Rude customer service not knowedable of products
Loss
$25
Preferred solution
Full refund
New Reviewer

Verify about employent offer

I had seen ad. on facebook regarding 'Dell company's recruitment on 'Work from Home ' . Then I had followed . A Person called " Carlos Smith " who identified himself as 'Talent acquisition Manager ' in DELL H.O. conducted a telephonic interview via WhatsApp. Then finally he is asking money as registration charge. So please confirm me whether it is real or scam ? Waiting for your response. Thanks Manas 845497**** Email :jenau0@***.com
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ID
#2789073 Review #2789073 is a subjective opinion of poster.
Preferred solution
Right Information

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