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I bought a Dell Inspiron 15 5000 series laptop at the end of April 2017 and I had to send the computer back to Dell in October to have the Fan, Heatsink, and Main Logic Board replaced. When they sent me the computer back, I contacted them and explained that my computer...
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#1136008
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Dell - Broken promises in the sales process
Dell - Broken promises in the sales process
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...
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LadyScot
LadyScot

Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.Now, you will also note that they also say ...

#987858
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Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it...
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2.3
Product
I didn't like
  • Did not get what advertised
#862171
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Dell Provides Horrible Customer Service To Me!
My work computer has been in disrepair for thirty days! They have been to my home 4 times and they have replaced virtually every part, and have yet to fix! The last time they left, we thought they fixed, but the next day, the "Space Bar" did not work, which created 200...
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1.0
I didn't like
  • Escalation team non-existant
#734326
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Dell Lost Another Customer Today.
I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale had only started within the minute I added it to the cart. I had them on the phone within 17 minutes explaining...
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1.0
I didn't like
  • Customer service
#695626
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DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
Firstly dell dont care about customer data. I have purchased Dell 1tb external hard disk in 2013 with stops working in November 2014 with out any physical damage. Dell replaced 1tb external hard disk which too has stopped working in June 2015. After lot of fight dell...
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I liked
  • Fooling customers
I didn't like
  • Dell external hard disk
  • Customer support
  • Dell
#646987
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Dell - Inspiron 3520 - Horrible
I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been cooperating with dell technicians for the past 5 long months. In this term I have sent this laptop to dell service center 3 times. More then 3 times I...
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Anonymous
Anonymous

I have the same issues with mine. I am pissed off. The only response I received was to roll back the display driver, but when I went to do so, there is no driver to roll bac...

1.0
I didn't like
  • Service
#549856
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Beware Dell.com. Ship out a VIZIO TV different model when you bought on Cyber Monday 2013 website.
I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless internet. I called customer services to resolve the problem, and was able to talk to Ms. Verma, the...
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#463062
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Dell - Bait and Switch Advertising
I ordered the system with a spare AC Adapter and Battery which was displayed as a 9 cell battery. I got the system, and the AC adapter, but no spare battery. A week after I bought, the system, the printer went on sale for $200 less and Dell wanted me to send the...
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#380854
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Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality
Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality
Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality
Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality Control By Ken Garneau Caveat Emptor~let the buyer beware. In a world of technology, large corporations, telecommunications, the sales and service process has broken...
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Anonymous
我也是遭遇戴尔的极差

买了外星人系列,半年拆机三次,还有地方没有修好,投诉无门,他们特别会钻法律空缺,投诉半年之久,半年内换了N多客服接待,...

#309051
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