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Dell - The worst company I've ever dealed with
Dell - The worst company I've ever dealed with
I purchased TV from Dell in July 9th. It came in July 17th. When I opened the box, screen was broken. I called salesman who took my order and told him I want a refund. He said he will make another order now then I can get the new one on next week which was July 23th. I...
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Company wrote 0 private or public responses to the review from Aug 13.
1.0
I didn't like
  • Dells lack of customer service
  • Every thing
  • Worst customer service
#1328702
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Featured

My "new" refurbished 9560 which is less than eight weeks old, has a faulty screen/hinge. I am pretty disgusted with Dell right now (prior to this incident I was one of their biggest supporters. I have had two support people tell me, before I was able to finish my...
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Company wrote 0 private or public responses to the review from Sep 29.
3.3
I liked
  • I like the computer
I didn't like
  • Warranty coverage
#1368740
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Why should you avoid their product? Half A Year In, Dell Is No Better
(•‿•) WHY IS THIS WOMAN SO HAPPY? Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's motivating the author to write. I’m an educator. A full Professor at a fine university. Each morning I get out of bed...
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Company wrote 0 private or public responses to the review from May 27.
1.0
I liked
  • What was being reported as true
I didn't like
  • Discovering truth is not a high prioriority at dell
#1265182
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I bought a Dell Inspiron 15 5000 series laptop at the end of April 2017 and I had to send the computer back to Dell in October to have the Fan, Heatsink, and Main Logic Board replaced. When they sent me the computer back, I contacted them and explained that my computer...
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Company wrote 0 private or public responses to the review from Nov 22, 2017.
#1136008
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Dell - Broken promises in the sales process
Dell - Broken promises in the sales process
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...
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Company wrote 0 private or public responses to the review from Jan 09, 2017.
LadyScot
LadyScot

Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.Now, you will also note that they also say ...

#987858
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Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it...
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Company wrote 0 private or public responses to the review from Jun 08, 2016.
2.3
Product
I didn't like
  • Did not get what advertised
#862171
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Dell Provides Horrible Customer Service To Me!
My work computer has been in disrepair for thirty days! They have been to my home 4 times and they have replaced virtually every part, and have yet to fix! The last time they left, we thought they fixed, but the next day, the "Space Bar" did not work, which created 200...
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Company wrote 0 private or public responses to the review from Nov 14, 2015.
1.0
I didn't like
  • Escalation team non-existant
#734326
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DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
Firstly dell dont care about customer data. I have purchased Dell 1tb external hard disk in 2013 with stops working in November 2014 with out any physical damage. Dell replaced 1tb external hard disk which too has stopped working in June 2015. After lot of fight dell...
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Company wrote 0 private or public responses to the review from Jun 08, 2015.
I liked
  • Fooling customers
I didn't like
  • Dell
  • Dell external hard disk
  • Customer support
#646987
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Dell Lost Another Customer Today.
I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale had only started within the minute I added it to the cart. I had them on the phone within 17 minutes explaining...
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Company wrote 0 public responses to the review from Sep 07, 2015.
1.0
I didn't like
  • Customer service
#695626
Reply to reviews
Dell - Inspiron 3520 - Horrible
I bought a dell laptop, Inspiron 3520, which has a display issue as seen in the picture below. Patiently I have been cooperating with dell technicians for the past 5 long months. In this term I have sent this laptop to dell service center 3 times. More then 3 times I...
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Company wrote 0 private or public responses to the review from Oct 23, 2014.
Anonymous
Anonymous

I have the same issues with mine. I am pissed off. The only response I received was to roll back the display driver, but when I went to do so, there is no driver to roll bac...

1.0
I didn't like
  • Service
#549856
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