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Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges

Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Dell - Spent to hours on the chat/phone etc trying to get them to resubmit charges
Charge card for security reasons did not accept a charge and then Dell didn't try to resubmit it
2.1
Details
Customer service
Ease of Use
Price Affordability
Staff
Value for money
Warranty
Website
#1528443
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Featured
My "new" refurbished 9560 which is less than eight weeks old, has a faulty screen/hinge. I am pretty disgusted with Dell right now (prior to this incident I was one of their biggest supporters. I have had two support people tell me, before I was able to finish my...
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3.3
I liked
  • I like the computer
I didn't like
  • Warranty coverage
#1368740
Dell - The worst company I've ever dealed with
Dell - The worst company I've ever dealed with
I purchased TV from Dell in July 9th. It came in July 17th. When I opened the box, screen was broken. I called salesman who took my order and told him I want a refund. He said he will make another order now then I can get the new one on next week which was July 23th. I...
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1.0
I didn't like
  • Every thing
  • Dells lack of customer service
  • Worst customer service
#1328702
Why should you avoid their product? Half A Year In, Dell Is No Better
(•‿•) WHY IS THIS WOMAN SO HAPPY? Because she didn’t buy a DELL computer, that’s why. Don't believe everything a review says and consider what’s what's motivating the author to write. I’m an educator. A full Professor at a fine university. Each morning I get out of bed...
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1.0
I liked
  • What was being reported as true
I didn't like
  • Discovering truth is not a high prioriority at dell
#1265182
I bought a Dell Inspiron 15 5000 series laptop at the end of April 2017 and I had to send the computer back to Dell in October to have the Fan, Heatsink, and Main Logic Board replaced. When they sent me the computer back, I contacted them and explained that my computer...
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#1136008
Resolved
Dell - Broken promises in the sales process
Dell - Broken promises in the sales process
Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...
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LadyScot
LadyScot

Dell builds computers to customer specification. That is why it you have two choices on the pages: ADD TO CART or CUSTOMIZE AND BUY.Now, you will also note that they also say ...

#987858

Dell in Omaha, Nebraska - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970

Dell - Alienware Graphics Amplifier GTX 970 Bundle didn't include the GTX 970
I was waiting for a sale to purchase an Alienware Graphics Amplifier and when I saw it was bundled with a GeForce GTX 970 I decided to pull the trigger. Great deal! Except the bundle was no bundle at all, only the Amplifier was shipped. I was told by support that it doesn't come with a graphics card and they could offer me a refund. No attempt to give me what I originally purchased. I did eventually plan on buying a Graphics Amplifier, but was waiting for a sale and would have continued waiting if I knew that this was a bait-and-switch scam. The offer of the amplifier with a graphics card actually got me to purchase the amplifier, so it worked.
2.3
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
I didn't like
  • Did not get what advertised
#862171
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Dell Provides Horrible Customer Service To Me!

Dell Provides Horrible Customer Service To Me!
My work computer has been in disrepair for thirty days! They have been to my home 4 times and they have replaced virtually every part, and have yet to fix! The last time they left, we thought they fixed, but the next day, the "Space Bar" did not work, which created 200 character words?? Keep in mind, it worked fine before they arrived. This should have been a simple fix, but it has been 10 plus days, and NO contact from Dell. I have spent nearly 20 hours NOT working trying to have repaired. This $700 laptop has cost me $$$$s and Dell does not care! I was under warranty when this started and now I am not, so I suspect that they JUST DON'T CARE! I will eventually have fixed and donate and replace with a BETTER BRAND!!!!
1.0
Details
Customer service
Product or Service Quality
I didn't like
  • Escalation team non-existant
#734326
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Dell Lost Another Customer Today.

Dell Lost Another Customer Today.
I tried to buy this holiday sale deal, but it would not put the correct price in my shopping cart. I contacted dell, they said it had expired, but the sale had only started within the minute I added it to the cart. I had them on the phone within 17 minutes explaining the situation. They would not honor the sale price. Is this Bait and switch? Wanted me to pay an extra $70 They then told me they would call me back within 30 minutes to work this problem out. I never heard back from them. I've had Dell computers in the past, but will no longer be a Dell customer.
1.0
Details
Customer service
I didn't like
  • Customer service
#695626
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DELL 2nd hand external hard disk

DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
DELL 2nd hand external hard disk
Firstly dell dont care about customer data. I have purchased Dell 1tb external hard disk in 2013 with stops working in November 2014 with out any physical damage. Dell replaced 1tb external hard disk which too has stopped working in June 2015. After lot of fight dell customer care told me fact about dell external hard disk. Fact is that in replacement they provide hard disk which came for repairing in dell, in simple way as replacement they give 2nd hard disk to customer. Also they dont provide any refund of it. I have lost 1tb data twice so pathetic service of dell. I never faced such service in my whole life. Therefore I suggest you not to purchase any of dell product as I suffered twice I dont want anyone to suffer what i suffered. they are simply fooling customers by giving 2nd hand repaired hard disk as replacement.
I liked
  • Fooling customers
I didn't like
  • Dell
  • Dell external hard disk
  • Customer support
#646987
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