Whilst looking at Dell XPS 13 2-in-1 notebooks online, the presales chat pops up and the operator, Vennela tells the machine is in stock. I ask about the active stylus pen and Vennela places me on hold before coming back and confirming it does include a pen. Only when...Read more
Company wrote 0 private or public responses to the review from Jan 09, 2017.
My 9/23/16 letter to Dell, Inc. CEO Michael Dell reads, in part, as follows: 1. On 7/25/16, three days after un-boxing and connecting up my new Dell XPS 8900 computer the Motherboard crashed. 2. A 2nd Motherboard was installed on 7/28/16 by Technician Brian Geraud....Read more
Company wrote 0 private or public responses to the review from Sep 27, 2016.
I purchased a Dell Inspiron 15 7537 from Costco on July 25, 2015, it was the demo / floor model. Unfortunately and probably because it was a floor model, the back light doesn't work on the keyboard - No big deal so I submitted a warranty request to Dell Support. Here...Read more
Company wrote 0 private or public responses to the review from Sep 14, 2015.
- Price performance is good for this product
I didn't like
- Customer service
- Strung along for months
I purchased a single OptiPlex 3020 and Dell monitor for a third party in August 2014. Dell duplicated the order and sent me two computers and monitors. They billed my credit card for both systems. Dell delivered both systems directly to the third party. One...Read more
Company wrote 0 private or public responses to the review from Dec 19, 2014.
I didn't like
- Unauthorized charges
I am having a problem with or runaround with Dell customer support. 1) several attempts to resolve problems using "Chat" service were unsuccessful because the Chat service has been disabled but is still listed on their website as an option. 2) Calling India (yes still...Read more
Company wrote 0 private or public responses to the review from Feb 03, 2012.
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