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I had a 12 month lease for the Office 365 product. I decided not to renew because of other issues. The only option I had was to cancel the day I submitted the request. Dell cheated me out of one month of the lease. I paid for 0ne years lease. But, Dell took it away....
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Anonymous
Smitty

Cancelling anything is one of the few pleasures left in this century.I've always enjoyed walking away from things that irritate me.Be polite, truthful and firm.You have not be...

2.0
I didn't like
  • Cancelling my lease that i paid for
#1132822
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Very bad experience By phone . I ordered a laptop at sale price as a christmas present for my gradaughter. I provided all info including credit card info. Did not get email cinfirmation after 1/2 hour called company ,after being switched to multiple people with English...
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1.0
Product
I didn't like
  • Lying cheating advertising
#1131993
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A Tom's Guide complaint about Dell in 2015 asked, "Is DELL's customer service as bad as they say?" I couldn't say for sure but I can tell you its really bad right now. We're talking about a company that will do most anything to avoid making good on its warranty. See...
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WellSchooledCritic
WellSchooledCritic

So far there has been no response to the issues I raise in my review. The very same things that I brought to the attention of DELL President michael_dell@dell.com and Vice Pre...

1.5
I liked
  • What the promotional literature said
#1127551
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Dell - Advertising dropbox

Dell advertises DROPBOX. A place to drop photos. Dell is to great to advertise such a company that won't give free trials but advertises they will. Point phone at your computer and wait. LOL. I did that?. I was so mad til I relised the problem. I was trying to see how good it was before suscribing. Jokes on Me. Makes DELL look bad.
4.6
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1124248
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Dell buys back the stock i had them without my permission i am told it is perfectly legal.I l lost $900 i couldnt afford to lose.Big mike dell makes 2.4 million Glad i could help him with that! I would think they would have enough class to let a stock holder at least...
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Anonymous
rak

Like what just telling it like it is

Anonymous
Anonymous

Something significant is missing from this story.

#1120830
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I would never purchase from Dell again. They charged me twice for one laptop (this is a common mistake they make, just Google it), I made them aware of their error on the day they made it however that was more than two weeks ago now and they still haven't reimbursed me...
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1.2
#1120023
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Dell - Customer service???

I just had yet another frustrating experience with dell. I don’t know where it is acceptable in any company to be hung up on by 2 different reps. Also when you want to send a formal letter of complaint there isn’t any email that you can write. I am finally done with this company and I am going to share this with everyone I know. —
#1112134
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I was contacted by Dell Service Tech to see how my computer was working. He had all my personal information about this lap top computer and about myself. I had talked to this guy back in July, 2017 to check on my computer. When he called my computer was locked up...
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h.kitchener
h.kitchener

He wasn't with Dell. You were scammed, as I am sure you realize. You have learned a lesson, altho it has cost you $300. This is how we learn.

#1108168
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Abhiram, Wow! So we bought a computer that has NEVER WORKED CORRECTLY and, after having tried to endlessly "fix" this laptop per Dells direction, we are now out of warranty?? What the *** did we pay for here? Totally unbelievable that a company as big as Dell cannot...
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1.6
#1097932
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Actual Email... Dell Support, My daughter returned to her second year of college this week, and just two short days into classes, her computer has crashed, yet again, no fewer than six times. This is extremely frustrating and somewhat unbelievable from a brand new,...
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2.0
I liked
  • Quality of product
#1094586
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