1 comment
Not resolved
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

My XPS 8900 Dell Desktop has a set of mysterious problems that Dell can't do anything about.It often won't "wake up" after sleeping and needs to be powered down to restart; the monitor sometimes freaks out, flashing on and off till the computer is powered down; the monitor sometimes goes black for several seconds, then continues to behave normally.

I'm on my 10th service call using my "premium support" package. Each time a different person patiently fiddles around thru remote connect for an hour or so, promises a follow-up call, and wishes me a good day.

And rinse and repeat.Does anyone have any advice on how I might break out of this cycle?

Review about: Dell Desktop Computer.

Reason of review: Damaged or defective.

Monetary Loss: $200.

I liked: Politeness of technicians.

I didn't like: Repeated ineffective attempts to correct my problem.

Had an Experience with Dell?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
h.kitchener
Columbia, South Carolina, United States #1291684

I assume you have Windows 10.If you upgraded from Win 7, then you made a mistake, mate.

You can go back to Win 7, you know. If Win 10 came with your machine, you need to do some research online for the problems you are experiencing. For example, for the screen flashing, go to:

http://techdows.com/2015/08/fix-screen-flashing-issue-in-windows-10.html

In general, it sounds like you have some serious conflicts with software like anti virus or you could have a bad graphics card, who knows. You have to research each and every problem you are experiencing.

If the problems suddenly appeared, then you need to look at what programs/software you installed just prior to the problems occurring.

You could try just doing a recovery and re-installing everything as from when you originally got the machine.For a Dell, try this link:

http://www.dell.com/support/article/us/en/4/SLN299044/how-to-create-and-use-the-dell-windows-recovery-image?lang=EN

You May Also Like

Beware Dell.com. Ship out a VIZIO TV different model when you bought on Cyber Monday 2013 website. Dell "I purchased a Vizio TV, model E390I-A1 LED on Cyber Monday, but when I checked my account, it showed a different model named E390-A1, which is a model without wireless..." Read more Indy Jarvis  - Scam and fraud Indy Jarvis "https://www.youtube.com/watch?v=paicj4Ni1iA Found a video where everything is free. He shouldnt be selling this, it is not right. What he has done is shameful, everyone should see this video, and they..." Read more Alienware - All down hill from here Alienware "Now im on the phone being told they cant replace it because they have to more (waste more of my time) steps to go through before replacement can be approved..." Read more Worldwide TechServices - ABSOLUTELY DESTROYED MY ALIENWARE $3500 COMPUTER!!! Worldwide TechServices "The first guy came and fixed the laptop but damaged it cosmetically. Then they sent a completely nasty bizarre fellow to do a very simple job. He took apart the..." Read more Arvest Bank - Closed my account without notice Arvest Bank "I have a treasury check that is deposited into my account every month. Like clock work, it is in there each month, usually every 28 days. I also have an..." Read more Lazada Malaysia - Need my refund immediately Lazada Malaysia "Refer to my request 3210901 still not settle. I have not get my refund. Lazada block my access to talk to your customer service live chat. No update at all..." Read more Chinese Tutoring Lessons - Cheated by a Chinese Tutoring agency Chinese Tutoring Lessons "When I moved from Philippines to China, I contacted a Chinese language teaching company Chinesetutoringlessons.com on Craigslist. I enrolled with them for a 2 month course paying close to 900..." Read more Thor Motor Coach - Poor quality and bad service Thor Motor Coach "Thor does not stand behind their product. We purchased a new 2015 palazzo and it has been in for repair more than we have had it. On our last trip..." Read more