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I'm sorry to see that so many other people are having the same sort of frustration with Dell that I have been having.I did find a great blog with some suggestions about what you can do to actually get Dell's attention: dellscomplaint.blogspot.com.

Basically they recommend that you ask to speak to a manager and when that doesn't work they suggest you contact the BBB of central and south texas (www.bbb.org/central-texas). Also, if you used a credit card to purchase from Dell you might also be able to get them involved in your dispute.

As to the particulars of my personal issue: I bought a laptop from the Dell online store on July 17th. It took 10 days to ship to me.

I used it for two days before I began having graphics card issues. I ran Dell's diagnostics and it failed. The online system wanted to ship me a new graphics card that I would have to install myself. I was not okay with that (I mean it's a brand new computer.

It should be working perfectly. Why should I be the one tearing it apart to fix it?) So I called technical support and spent two hours on the phone having them walk me through updating my drivers (which I had already tried on my own) and that didn't fix the issue. However the drivers passed the diagnostics when run a second time. I was then told that they would have to research my problem and call me back.

The second technician called me back the next day. We went through the EXACT same routine, with the EXACT same result. Again I was told they would research the problem and call me back. Third technician, third day, and third try at installing the drivers to no avail.

I was then told it was a "software issue" and there was nothing they could do...at which point I lost my cool. I told the tech support person that I wanted to return the defective product and I was told that I couldn't. I was adamant that I could. He told me to call customer care.

I did not want to deal with anyone else on the phone so I filled out their return form online. I was told someone would contact me "shortly". That was two days ago. I filled out another return form yesterday.

I'll fill out another today and probably get my husband to call tonight since he isn't already ready to throttle somebody. If all else fails then I guess I will be taking the steps I mentioned above.

I will NEVER buy another Dell product again.This is ridiculous.

Review about: Inspiron 15 7000 Series.

I didn't like: Sold defective product.

Review #897643 is a subjective opinion of a user.

1.0
Delivery Service
Style and Design
Advertised vs Delivered
Ease of Use
Staff
Diversity of Products or Services
Usability
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Discounts and Special Offers
Warranty
Price Affordability
Website
PRODUCT OR SERVICE Dell Inspiron 7000 Laptop
Reason of Review / Monetary Loss Bad quality / $800
Preferred solution Full refund

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Anonymous
Round Rock, Texas, United States #1306419
has there been any improvement in Dell experience or is it the same? I had bought a laptop once however, i felt the wait time on phone seems to be high
Anonymous
Hyderabad, Andhra Pradesh, India #1252970
hi, Are you using dell system or laptop ? if your gonna any problem with technical, don't bother about that just ping me a call to this customer care number 1800 315 8369
dell technical support
dell customer support
Anonymous
Houston, Texas, United States #1206295
Your experience is everyone's experience so I would like to reiterate your final statement.
Dell is unreliable, their products are ripe with problems and their service and support are non existent.
If you buy a Dell laptop it will cost you a lot more than the 200 to 300 dollars you will spend so my recommendation is
"DO NOT EVER, NO MATTER WHAT CONSIDER BUYING A DELL"

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