They're right.. Dell is awful
I bought a laptop from Dell online.When it arrived I tried it and one of the pre-loaded programs did not work.
I called customer service.. basically I was on the phone all night! None of them had any idea what to do and all they did was transfer me to someone else.. couldn't get a manager at all.
Finally decide to return it. I was on the phone the next night for another few hours trying to figure out how.
I had a customer at my job who works for dell.He told me to call during the day and I'd get better service..NOT true at all!
Review about: Dell Laptop.