Not resolved
Customer service

I have owned dell computers for years.... ordered my latest laptop, scheduled to be delivered no later than today.

I emailed them last Thursday on status only to hear that the order was on hold. 3 emails and 2 phone calls later (one of which was Today and promised it was arriving Today), I still have no computer and the last call just minutes ago was “let me be honest, it has not been shipped, please call back in 24 hours for your status.” I have no idea why I would want a computer from them....searching for my next laptop now, not a dell.

Customer service not that great at speaking English either...

Product or Service Mentioned: Dell Laptop.

Reason of review: Order processing issue.

Monetary Loss: $1500.

Preferred solution: Full refund.

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