Dell - Will not return my computer which they have had for a month
I purchased a Dell computer approximately 18 months ago with a 3 year warranty. In December 2010 it stopped working, I contacted Dell who said for a one off fee an engineer would come on site to repair; I duly paid the fee, the engineer turned up, but was unable to repair the computer as was the 3 subsequent engineers who arrived to try and repair it.
Eventually they decided to take it for repair, they have now had it for 20 working days and I cannot get a response as to when I will have it returned to me, apparently they are unable to repair it.. People promise to call back and forget. surely I should have received a computer that works by now?
Any suggestions gratefully received.
Review about: Dell Laptop.